By commissioning Corgilope you agree to all terms below
CommunicationThe artist will respond to all e-mails within 48 hours.
All official communication will be done through email. A customer can communicate with Corgilope through social media, instant messenger, or Trello, but no agreement is official unless communicated and agreed to through email. The artist will contact the customer when work has begun on their costume and with important updates as they arise. The artist edits Trello weekly with updates on all projects, so this is the easiest way to see projects progress through the queue. If an artist asks for clarification, input, or payment and none is received for two months, a project will be considered abandoned. PaymentsAll prices are in USD.
A non-refundable 30% deposit is required on all projects before work will be started. After the initial deposit the costume can be paid off with a lump sum the following month or with monthly installments. Missed monthly payments incur a 10% late fee on the remaining balance. If two payments are missed completely, a project is considered abandoned. See the section on CANCELLATION below for more on abandonment. No costume will be shipped until paid off in full. CancellationCorgilope retains the right to cancel a commission at any time for any reason. If Corgilope cancels, the customer will be refunded in full, including the deposit.
If a customer wishes to cancel a costume before it is completed, they will be refunded, minus the non-refundable deposit. Customers will not be refunded once a costume is completed. All refunds will be issued to the original email address the invoice was sent to. A deposit or commission slot cannot be exchanged between individuals without the artist's prior consent. Customer's are chosen based on their request and requirements; without prior approval Corgilope will not work with individuals who receive their slot through a third party "commission slot auction". An abandoned project is considered a cancellation by the customer. The artist will email the customer letting them know their project is abandoned, at which time they will have six months to provide a means of return for their payments, minus the non-refundable deposit. Canceled and abandoned projects will be altered and sold. ShippingCostumes are shipped USPS. Base shipping (plus tracking and insurance) is included to all final quotes. If a customer would like expedited shipping or for the costume to be shipped by way of a different company, it will cost extra and will be quoted once the costume is completed. Fursuits are large. Most finished costumes will incur a “balloon” rate. Please keep this in mind if you want expedited shipping.
Corgilope is based in the United States. International customers are responsible for knowing customs laws and fees and for paying such fees when their costume arrives. All packages require a signature upon delivery. Please make arrangements for this. |
Work in Progress [WIPs]Each customer will be provided with their own Trello card where status updates and progress pictures will be posted. Customers can subscribe to their personal card for constant updates. Corgilope will contact customers directly with the most essential updates. Progress pictures will also be posted on Twitter and other social media. If the customer would like their project to be secret until its debut, Corgilope needs to be notified up front.
DeadlinesCorgilope works in seasons: Spring (March-May), Summer (June-August), Fall (September-November), and Winter (December-February). If you want a costume for an event in July, it is best to order it for completion in the Spring quarter; a costume ordered for Summer completion can be completed anytime between the start of June and the end of August.
WarrantyAll costumes have a one year warranty starting from the day they arrive. This warranty covers all problems resulting from construction and moderate use (popped seams, missing/chipped claws, etc). Damage resulting from negligence is not covered under warranty (lack of cleaning, improper storage, exposure to extreme conditions/use, etc).
Before shipping your costume for repairs, please wash it and contact Corgilope to discuss a timeline for completion. Customers are expected to cover shipping one way, along with any customs fees they may incur. The warranty is void if: a) alterations are made by any party other than Corgilope b) the costume has been damaged by improper/extreme use (motor sports, skiing, etc.), improper storage, or lack of/improper cleaning. Please refer to our CLEANING GUIDE for tips on taking care of your costume. c) the costume is resold Repairs can be made by Corgilope outside of warranty. Please contact us by EMAIL if you would like to discuss an alteration or repair. If there is any issue with your suit, please contact Corgilope immediately so that we can discuss alterations. If alterations are unable to reasonably fix the problem, a partial refund will be considered on a case-by-case basis. PromotionFinished costumes will be worn in house briefly for promotional photos and video. These photos can be used by the client for personal use. In addition to photos, the character names and likeness the costume is based off of will be used in promotional images, galleries, portfolios, and social media.
PerformanceThese costumes, while fun, lower dexterity, vision and are hot and heavy. These costumes are not meant to be worn as protection. By buying and wearing this costume you take on full responsibility for your safety. Corgilope is not responsible for any harm that comes to you while wearing our costumes including but not limited to stumbling, tripping, over heating, glomping, exhaustion, and snuggling. Stay safe animals!
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